Client Agreement for Susan A Sutherland
& Clear-Eyed Coaching & Consulting

Effective 1 January 2022

This agreement applies to all coaching arrangements, including one-on-one coaching as well as any Group Coaching or other programs (such as "Your Next Chapter").

I'm really looking forward to working with you. Your well-being, and helping you create and achieve your vision for your personal life and professional endeavors, is very important to me. It is my intention as we work together to always create a safe space for you to be yourself. Together, we’ll explore what you want, and I’ll support you as navigate your way forward. The following document supports both clarity and transparency in our work together. Please let me know if you have any questions, or concerns, or would like to discuss anything.

Responsibilities, Terms & Conditions

Our responsibilities: You are responsible for making your own decisions, taking any actions, and creating your own results. You agree not to hold me, or any company I am affiliated with, liable for any outcomes resulting directly or indirectly from the coaching process.

As your coach, you can expect me to:

• Be a partner in exploring your aspirations, and in bringing out the best and most authentic in you
• Work with you to create a roadmap for our our work together, defining goals and outcomes, and adjusting as needed or desired
• Provide a safe, comfortable environment for you, and to support and encourage you
• Listen carefully, ask questions and, occasionally, re-frame your situation to heighten your awareness
• Expand your view of what might be possible, and promote your exploration and discovery of new insights
• Give you input, straight-forward feedback, and operate as a sounding board
• Provide accountability when we agree it will be helpful to you
• Respect your confidentiality at all times

I expect that you, as my client, will:

• Cultivate honesty, both with yourself and with me
• Share responsibility for our working relationship, including shaping a roadmap for our work together and defining goals and outcomes, asking questions, listening carefully (to yourself and to me), and reflecting between sessions, and keeping me informed about what is and is not working for you
• Practicing a sense of openness and curiosity about yourself and what is possible for you
• Take responsibility for creating value and results for yourself
• Prepare and submit a short questionnaire (aka a “session prep” form) at least 12 hours in advance of each of our sessions
• Keep your scheduled appointments. Your scheduled time is reserved for you and only you, and, importantly, our work together is cumulative. The best results happen because of your consistency and follow-through.

Missed Appointments: I understand that emergencies (death in the family, serious accidents or illness, hospitalization) can happen to anyone; please text or WhatsApp me (+1 415-760-2196) whenever possible to let me know of the circumstances. Otherwise, please text or email to cancel or reschedule at least 24 hours in advance or the full amount of a session will be charged.

Confidentiality: I am committed to keeping all contacts, information and records confidential. I will not share or sell your information. Further, any information or disclosures during coaching or a coaching program will held in the strictest confidence. During a group program, I will seek permission to share contact information with fellow participants, unless disclosed as part of the offer and at the time of sign-up. Conversely, you are free to share that you are coaching with me and any particulars you are comfortable disclosing!

Refunds; Use of Multi-Session Packages: Please invest wisely, as no refunds will be given. Further, as noted, consistency - typically every 2-3 weeks within a multi session package - will shape your experience and outcomes. Two-session Packages must be used within 3 months of the date of purchase; Eight-session Packages must be used within 6 months of the date of purchase.

By checking the box, you agree that you have read this Agreement and agree to the following terms:

• You understand that coaching or participation in a coaching program is not psychotherapy or counseling. Nor does it provide medical advice or information. If I feel you will benefit from medical or psycho-therapeutic support, I will let you know.
• You understand that you are fully responsible for the decisions and actions you take in regards to your life, and you agree to be mindful of your own well-being during the course of the coaching or the coaching program.
• You shall in no way hold the coach, Susan A Sutherland, or Clear-Eyed Coaching & Consulting, liable or responsible for any actions you take during or after the session, or package of sessions, or coaching program.
• You consent to being on the mailing list, and acknowledge that you can unsubscribe at any time.

Thank you! I look forward to seeing you soon and to starting your coaching journey together.